Privacy Policy

Last Updated: 21 September 2026

The ASA Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how The ASA Group and its relevant subsidiaries and affiliates (“ASA”, “we”, “us” or “our”) collect, use, store and protect personal information when you visit this website, submit an enquiry, request a quotation, communicate with us or use our services.

We process personal information in accordance with applicable data protection and privacy laws, including the Thailand Personal Data Protection Act (PDPA) where applicable.

What Information Do We Collect?

Information You Provide to Us

When you contact us, request a quotation or submit information through our website, we may collect information including:

  • Full name
  • Email address
  • Telephone number
  • Company or organisation name
  • Departure and arrival locations
  • Travel dates and itinerary information
  • Number of passengers
  • Aircraft or service preferences
  • Information included in messages or enquiries submitted to us
  • Any other information you voluntarily provide

If you proceed with an air charter or another ASA service, we may need to collect additional information required to arrange or coordinate the requested services.

This may include passenger information, identification or travel documentation and other information required by aircraft operators, airports, aviation authorities, immigration authorities, ground handling providers or other parties involved in delivering the requested service.

We will only request information that is reasonably necessary for the relevant purpose.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Date and time of access
  • Pages viewed
  • Links clicked
  • Referring website or search engine
  • Approximate geographic location derived from your IP address
  • Website interaction and performance information

This information may be collected through server logs, cookies and similar technologies.

How Do We Use Your Information?

We may use personal information for purposes including:

  • Responding to enquiries and requests
  • Preparing quotations
  • Arranging private air charter and aviation-related services
  • Communicating with clients and prospective clients
  • Coordinating services with aircraft operators and other service providers
  • Processing and administering bookings
  • Providing customer support
  • Improving our website, services and customer experience
  • Analysing website traffic and performance
  • Maintaining website security and preventing fraud or misuse
  • Maintaining business and transaction records
  • Complying with legal and regulatory requirements
  • Establishing, exercising or defending legal claims
  • Sending relevant marketing communications where permitted by law or where you have provided consent

Where applicable, we process personal information on appropriate legal grounds, which may include your consent, the performance of a contract or steps taken at your request before entering into a contract, compliance with a legal obligation, and our legitimate business interests.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

Cookies and Similar Technologies

Cookies are small data files stored on your device when you visit a website. They help websites operate correctly and may also provide information about how visitors interact with the website.

Our website may use both session cookies and persistent cookies.

Session cookies generally expire when you close your browser. Persistent cookies may remain on your device for a specified period or until you delete them.

Depending on your cookie preferences, we may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are required for the website to operate correctly and may support functions such as security, form submission, cookie preferences and website functionality.

Because these cookies are necessary for the operation of the website, they may not always require consent.

Functional Cookies

These cookies help us remember preferences and provide enhanced website functionality.

Analytics Cookies

Subject to your consent where required, analytics technologies may be used to understand how visitors use our website.

Information may include pages visited, time spent on the website, traffic sources, device information and interactions with website content.

We use this information to understand website performance and improve our services and content.

Advertising and Marketing Cookies

Where applicable and subject to your consent, advertising technologies may be used to measure advertising performance, understand whether advertising campaigns generate enquiries and provide more relevant advertising.

These technologies may be provided by third-party advertising and technology providers.

Managing Your Cookie Preferences

Where required, you can manage non-essential cookies through the cookie consent controls displayed on our website.

You may accept or reject different categories of cookies and can change your preferences where the functionality is available.

You can also configure your browser to block, restrict or delete cookies. Disabling certain cookies may affect some website functionality.

Analytics and Third-Party Technologies

We may use third-party services to operate, maintain, analyse and market our website.

Depending on the services enabled and your consent preferences, these may include website hosting providers, analytics platforms, advertising platforms, email systems, customer relationship management systems and other technology providers.

These providers may process certain information on our behalf or, in some circumstances, as independent data controllers under their own privacy policies.

Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

  • Companies within The ASA Group
  • Licensed aircraft operators
  • Air charter operators and aviation service providers
  • Airports and fixed-base operators (FBOs)
  • Ground handling companies
  • Transport and logistics providers
  • Travel-related service providers
  • Payment processing providers
  • Website hosting and IT providers
  • Email and communications platforms
  • Customer relationship management providers
  • Analytics and advertising providers
  • Professional advisers, including legal and accounting advisers
  • Government, immigration, aviation, regulatory or law enforcement authorities where legally required

For charter enquiries and bookings, relevant personal and itinerary information may need to be provided to third-party aircraft operators and other service providers so that they can assess availability, provide quotations and deliver the requested services.

We require service providers processing personal information on our behalf to handle that information appropriately and only for authorised purposes.

International Transfers

The ASA Group operates internationally, and private aviation services frequently involve multiple countries.

As a result, personal information may be transferred to or processed in countries outside the country in which it was originally collected.

This may include transfers between ASA offices, aircraft operators, aviation service providers, airports and technology providers.

Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting, regulatory or contractual requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

Securing Your Data

The ASA Group takes reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

These measures may include access controls, secure servers, encryption, system monitoring and appropriate internal procedures.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable privacy legislation, you may have rights concerning your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request transfer or portability of your information where applicable
  • Make a complaint to an appropriate data protection authority

These rights may be subject to limitations and exceptions under applicable law.

To exercise your privacy rights or ask a question about how your personal information is handled, please contact The ASA Group through our Contact Us page or contact the relevant ASA office listed on our website.

We may need to verify your identity before processing certain privacy requests.

Marketing Communications

Where permitted by law, we may send information about ASA services that we believe may be relevant to you.

Where consent is required, marketing communications will only be sent after obtaining the appropriate consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us.

Withdrawing from marketing communications does not prevent us from sending communications necessary to respond to an enquiry, administer a booking or provide contracted services.

Third-Party Websites

Our website may contain links to websites operated by third parties.

The ASA Group is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policy of any external website before providing personal information.

Changes to This Privacy Policy

The ASA Group may review and update this Privacy Policy periodically to reflect changes to our website, services, technology, business operations or applicable legal requirements.

When this policy is updated, the revised version will be published on this website and the Last Updated date at the top of this page will be changed accordingly.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, the personal information we hold about you or how your information is processed, please contact The ASA Group through our Contact Us page or contact the relevant ASA office listed on our website.

© The ASA Group 2026. All rights reserved.